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Innovation drives evolution

Your 24x7 online customer service

CidiSAC is a platform for customer service (customers or citizens in general), with the ability to manage needs of type: informational or transactional.

Why CidiSAC?

  • Reduction of errors and improvement of the Institution's image.
  • Availability 24 hours a day, 7 days a week.
  • Ability to deliver homogeneous and validated information to users, according to their requirements and the parameters established by the creators.
  • Ability to capture and transfer user information.
  • Improvement of the work process of SAC managers.
  • SAC operation metrics dashboard.
  • Data exportable via CSV/pdf.

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Features in detail

  • Search of information registered by SAC managers.
  • Generation and consultation of transactional requests.
  • Optimized interface for cellular/mobile phones.
  • Optimized interface for desktop computer.
  • Information management.
  • Transactional requests management.
  • User management.
  • Email/SMS messaging management.
  • Access to the platform without the obligation of user creation.