Your virtual assistant for immediate attention to your customers/users

CidiSMARTBOT is a virtual assistant, which allows you to provide customer/user attention for frequent requirements or doubts and to carry out simple transactions, with personalized and humanized attention.

Its main advantage is to provide immediate attention 24/7, with the possibility of escalating the query to an operator.

It can offer multichannel attention through different platforms (WhatsApp, Telegram, web).

CIDITEL designs declarative and generative chatbots.

Why CidiSMARTBOT?

With a virtual assistant, the service provider "saves" hours of staff time by resolving frequent user queries or performing simple transactions.
With a virtual assistant, the CidiSMARTBOT user can consult frequently asked questions or perform simple transactions at any time and from anywhere, immediately.
With a virtual assistant it is possible to offer simultaneous attention to a large number of customers/users, reducing service costs and waiting hours for customers/users to be attended.

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Features in detail

The declarative chatbot is based on the use of predefined texts to answer customer/user queries and facilitate the self-management of simple services on their part. More sophisticated declarative chatbots can be designed, which make use of keywords that appear in the conversational environment; they work on the principle of a conventional search engine, but their answers are also predefined.

The generative chatbot makes use of artificial intelligence tools, such as natural language processing and machine learning, to learn from the interaction with the customer/user, and can interpret natural language and user intentions within a specific context. The generative chatbot requires constant training with large corpora and curation to avoid learning improper forms used by customers/users.